Frequently Asked Questions
Do you replace just the glass on my device or the whole front screen?
We replace the entire front panel of your device. We take pride in our work and no offense but we never want you to come back unless you break it again.
What if I fix my screen with you and I have issues after? Did I just lose all the money I spent?
You are covered under our Lifetime customer satisfaction warranty. This warranty covers any technical issues with the part. If you break the device again or there is visible wear and tear to the device or part we replaced it will not be covered; however, if you change a screen with us or any other part and are not completely satisfied with it, let us know. We will take care of you!
How do I know if you have an actual trained technician working on my device?
All of our Technicians are trained and certified. We know how important your phone or tablet is and how nerve wracking it can be to think about it on the operating table. All of our repairs are done in front of the customer if necessary. We are confident in our employees and our work.
When you repair my device, do I lose all my information?
Although we do encourage every customer to back up his or her device before the repair, we have not had a problem where data is lost during the repair. Since we are only changing the component that is damaged, there is a very low risk of data loss during the repair.
How long does a repair usually take?
Most iPhone repairs take under 10-20 minutes to complete. We ready our screens beforehandto expedite the process and time it takes for the repair to be completed. This does not mean we are rushing the repair and may make a mistake. It simply means we ready the part for installation for most common repairs prior to the appointment. We do our best to keep all parts in stock to have your device back to you as quickly as possible.